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Location:

Plot 235 Oyster Bay, Off Guba Road, Dar es Salaam.

Phone:

+255 766 090 978

Email us at:

wellness@mindsolutions.co.tz

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Department / Unit

Job Category

Years of Experience

Work Station / Branch

Employment TypeClinicalNon-ClinicalAdministrativeSupport Staff

A. Emotional Intelligence & Assertive Communication

When dealing with emotionally distressed patients or relatives, I remain calm and professional.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I am aware of how stress or emotions affect my communication and decision-making at work.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I handle criticism or corrective feedback professionally without becoming defensive.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I communicate concerns or disagreements respectfully with colleagues and supervisors.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I demonstrate empathy and emotional understanding during patient interactions.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I feel confident handling difficult conversations with patients, relatives, or colleagues.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

B. Accountability & Ownership Mindset

I take responsibility for mistakes and work-related outcomes.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I complete assigned duties with minimum supervision.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I focus on solving problems instead of blaming situations or people.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I consistently report to work prepared, punctual, and ready to perform my duties.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

C. Stress Management & Workplace Resilience

I manage workplace stress in a healthy and productive manner.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I remain emotionally stable during emergency situations or high patient workload.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I recover effectively after emotionally difficult situations at work.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I maintain productivity even during long shifts or demanding schedules.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I maintain a healthy balance between work responsibilities and personal life.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

D. Teamwork & Conflict Resolution

I collaborate effectively with nurses, doctors, administrators, and support staff.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I actively listen to understand the perspectives of colleagues and patients.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I handle workplace disagreements respectfully and professionally.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I contribute positively toward teamwork and trust-building within my department.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I communicate openly during misunderstandings or workplace conflicts.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

E. Communication & Interpersonal Effectiveness

I communicate clearly and professionally with patients and colleagues.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I build and maintain positive professional relationships at work.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I provide constructive feedback respectfully.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I feel confident expressing ideas during meetings or clinical discussions.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I demonstrate professionalism and respect during workplace interactions.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

F. Customer Service Excellence

I understand the emotional and service expectations of patients and relatives.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I handle patient complaints professionally and respectfully.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I remain calm and solution-focused during difficult patient interactions.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I consistently provide responsive and patient-centered service.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I demonstrate empathy and patience when assisting patients or relatives.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

G. Leadership & Management Effectiveness

I positively influence others through my behavior and professionalism.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I make responsible and ethical decisions in my daily work.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I support and motivate colleagues when needed.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I demonstrate confidence when handling responsibilities or leading tasks.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I adapt effectively to workplace changes and operational demands.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

H. Professionalism & Work Ethics

I consistently demonstrate professionalism in my conduct and appearance.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I uphold integrity and ethical standards in my work.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I demonstrate accountability and reliability in daily responsibilities.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I respect hospital policies, procedures, and organizational values.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

I maintain discipline and commitment to quality healthcare service.Strongly DisagreeDisagreeNeutral / UnsureAgreeStrongly Agree

Quick Reflective Questions

Which workplace situations most affect your performance and wellbeing?High patient workloadDifficult patients or relativesWorkplace conflictsLong working hours/shiftsPoor teamworkCommunication breakdownEmotional exhaustion/burnoutWork-life balance challengesLimited resources/equipmentOther

Which skills require the most improvement in your department?Communication skillsEmotional intelligenceConflict resolutionCustomer care and patient handlingLeadership and supervisionAccountability and ownershipStress managementProfessionalism and work ethicsOther

Which training topics would most improve service delivery and teamwork?Emotional Intelligence & CommunicationAccountability & OwnershipStress Management & ResilienceTeamwork & Conflict ResolutionCustomer Service ExcellenceLeadership & ManagementProfessionalism & Work EthicsMental Health & Psychosocial WellbeingOther

Which workplace behaviors negatively affect patient care and teamwork?Poor communicationNegative attitudes/disrespectLack of accountabilityWorkplace gossip/conflictsPoor teamworkLack of empathy toward patientsStress and burnoutPoor leadership/supervisionDelayed response to patientsOther

Which interventions would improve staff wellbeing and workplace effectiveness?More staff training programsTeam building activitiesPsychosocial support sessionsBetter communication systemsLeadership coachingStress management programsEmployee recognition initiativesBetter workload managementImproved workplace cultureRegular employee feedback sessionsOther

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We believe mental wellbeing is the foundation of personal effectiveness and success

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+255 766 090 978
wellness@mindsolutions.co.tz
235 Oyster bay, Off Guba Road, Dar es Salaam